Booking Terms & Conditions

1. Booking Confirmation

A booking is considered confirmed only when:

• We have received your request
• You have received a written confirmation from our team (via email or WhatsApp)
• Any required deposit or prepayment has been completed (if applicable)

We reserve the right to decline or cancel any booking request at our discretion.

2. Payment Policy

• Prices are listed in [EUR / USD / EGP] unless otherwise stated
• Payment methods may include cash, bank transfer, or other agreed methods
• Full payment may be required before the activity date or on-site prior to departure

If a deposit is required:

• The amount and payment deadline will be clearly communicated
• Failure to complete payment may result in automatic cancellation

3. Cancellation Policy

By the Customer:

• Cancellations must be communicated in writing (WhatsApp or email)
• Cancellation fees may apply depending on timing:
• More than 48 hours before activity: Free or partial refund (depending on case)
• 24–48 hours before activity: 50% refund
• Less than 24 hours / No-show: No refund or partial refund (depending on case)

By the Dive Center:

We reserve the right to cancel or reschedule any activity due to:

• Weather conditions
• Safety concerns
• Technical or operational issues

In such cases, we will:

• Offer an alternative date, or
• Provide a refund (if applicable)

4. Schedule & Operational Changes

Dive schedules, locations, and boat departures are subject to change due to:

• Weather conditions
• Sea conditions
• Government regulations
• Operational decisions

We will always prioritize safety and inform customers of any changes as early as possible.

5. Participation Requirements

To participate in diving activities, you must:

• Hold a valid diving certification (for certified dives)
• Present proof of certification upon request
• Be in good physical and mental health (provide medical certificat depending on case)
• Complete any required forms (medical statement, liability release, etc.)

We reserve the right to refuse participation if:

• Safety requirements are not met
• Information provided is inaccurate
• The participant is deemed unfit to dive

No refund will be issued in such cases.

6. Equipment Responsibility

• Rental equipment must be used responsibly and returned in good condition
• Any loss or damage caused by negligence may be charged to the customer
• Customers are responsible for checking equipment before use and reporting any issues immediately

7. Safety Compliance

All participants must:

• Follow instructions given by dive instructors and crew
• Attend safety briefings
• Respect dive limits and buddy procedures

Failure to comply may result in:

• Immediate exclusion from the activity
• No refund

8. Liability Disclaimer

Diving activities involve inherent risks.

By booking with us, you acknowledge and accept that:

• Participation is at your own risk
• We are not responsible for injuries, accidents, or losses resulting from failure to follow instructions or from undisclosed medical conditions

All participants may be required to sign a liability waiver prior to participation.

9. Personal Belongings

• We are not responsible for loss, theft, or damage to personal belongings
• Items left unattended on the boat or at the dive center

We recommend bringing only necessary items and securing valuables.

10. Insurance

We strongly recommend that all participants have:

• Valid travel insurance
• Diving insurance covering underwater activities

It is the customer’s responsibility to ensure adequate coverage.

11. Force Majeure

We shall not be held liable for failure or delay in performance due to events beyond our control, including but not limited to:

• Natural disasters
• Government restrictions
• Pandemics
• Strikes or transportation disruptions

12. Complaints

If you experience any issue during your activity, you must inform our team immediately so we can attempt to resolve it on-site.

Post-activity complaints must be submitted in writing within a reasonable timeframe.

13. Governing Law

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt. Any disputes shall be subject to the jurisdiction of Egyptian courts.

14. Contact Us

If you have any questions regarding these Terms of Use, please contact us:

Email: Info@ucpaegypt.com

Phone/WhatsApp: +201128044044

Address: Bellagio hotel, Hurghada